E-Bikeshop.co.uk

4.8

Unit A Crondall Place, Coxbridge Business Park
Farnham GU10 5EH

Our Booking PolicyWhen booking a Bike Viewing, please provide your height and where possible, the make and model you're interested in. For workshop bookings please give a brief description of required work. Please be aware we ONLY take in/work on bikes we have sold.

Service

Showroom Booking

Bike Viewing

Whether a complete novice or seasoned pro, E-Bikeshop’s showroom booking service is designed to give our customers time to explore and learn about e-bikes without feeling rushed. By booking an appointment, customers receive dedicated attention from a true ebike expert who'll guide you through the many options, features, and benefits. This personalised experience from a senior member of staff ensures customers can make informed decisions based on their unique needs and preferences. Our goal is to create a relaxed, exclusive use environment for confident, well-informed purchases.

If you've already done some research and have some models in mind, please pop them in the notes along with your height and we'll do our best to ensure the correct make, model and size are immediately available on the day.

Virtual Booking

Workshop Booking

Annual Service Booking

Annual servicing with E-Bikeshop is quick, easy and cost effective. Our standard Annual Service includes a complete appraisal and a "nut and bolt" check of the entire bike along with any adjustments as required, takes approximately 1 hour and costs just £69. Your technician will briefly run through the bike with you when accepting it in and might make any initial observations. If further work is required (replacement serviceable/wear and tear items such as brake pads, chains, cassettes, chainrings, etc), we'll be in touch straight away to provide a quote. There's no obligation to have any quoted work carried out however our technicians will only recommend work which will preserve the performance and reliability of your bike.

Feel free to call us on 01252 279279 if you're unsure what your bike needs or would like a quote prior to booking.

PLEASE NOTE:

Bikes must be presented in a reasonably clean condition to allow mechanics to thoroughly inspect and service components. Excessively dirty bikes will be charged a cleaning fee of £25 and will increase the length of the service booking by approx. 30 minutes.

Some jobs are not possible to complete without having to remove the battery to access internal components. If your bike has a removable battery, you MUST bring a key with you.

We aim for a "while you wait" turnaround for simple servicing however more complex jobs may take a day or two while we wait for parts. Bikes can be left with us up to 24 hours before (by prior arrangement) and 2 days after the completion if more convenient.

FREE First Service (Within 3 Months)

E-Bikeshop offers a "First Free Service" within the first 3 months of ownership to ensure your e-bike is running smoothly after initial use. This service helps address any minor adjustments needed as the bike settles. Please let us know if you have any specific issues in the booking form notes.

PLEASE NOTE:

Bikes must be presented in a reasonably clean condition to allow mechanics to thoroughly inspect and service components. Excessively dirty bikes will be charged a cleaning fee of £25 and will increase the length of the service booking by approx. 30 minutes.

Some jobs are not possible to complete without having to remove the battery to access internal components. If your bike has a removable battery, you MUST bring a key with you.

This service is done as a "while you wait" option however if you prefer, bikes can be left with us up to 24 hours before (by prior arrangement) and 2 days after the booking if more convenient.

Custom Workshop Job (Please tell us what work is required in the comments)

Got a bonkers idea or something a little more tricky you need help with? We'd love to help! Please provide us with as much information as possible in the comments along with any specific parts you might need and we'll be happy to work with you to get your bike back to full health or make your dream build or upgrade a reality.

This service can be used for custom bike builds/rebuilds, fitting of dropper posts, analogue to electric gearing conversions or anything else which isn't routine maintenance/servicing. Feel free to call us on 01252 279279 if you're unsure or would like a quote prior to booking.

PLEASE NOTE:

Bikes must be presented in a reasonably clean condition to allow mechanics to thoroughly inspect and service components. Excessively dirty bikes will be charged a cleaning fee of £25 and will increase the length of the service booking by approx. 30 minutes.

Some jobs are not possible to complete without having to remove the battery to access internal components. If your bike has a removable battery, you MUST bring a key with you.

Simple jobs like the fitting of smaller components or electric dropper posts etc can be done as a "while you wait" job however for more complex jobs or where multiple special order parts are required, we'll need your bike for a little longer. The more information you can provide us in the booking form, the better prepared we can be on the day for you.

Other

Bike Collection

Please only book this is you have already placed a E-Bike order with us and have been told it's now prepared and ready for collection by our team. The handover of a brand new electric bike from E-Bikeshop is an exciting moment! We take the time to thoroughly walk you through the bike's fit and function, ensuring everything suits your riding style. This includes a detailed explanation of the electrical system, covering battery usage and settings. For mountain bikes, we also provide a personalised suspension setup to optimise comfort and performance. Our goal is to ensure you're confident and ready to enjoy your new e-bike to the fullest!

About

E-Bikeshop offers a personal, tailored service to ensure each customer’s individual needs are fully met. From helping select the perfect e-bike through to providing expert advice and aftercare, our expert staff prioritise customer experience and satisfaction.

+44 1252 279279

sales@e-bikeshop.co.uk

https://www.e-bikeshop.co.uk

Good to know

Booking policy

Social media

Reviews

574

616 reviews

The Causons
··from Google
Excellent service from the team. From the first contact, when we were deciding which bike to choose, through to build and collection. Highly recommend.
Nigel Kemp
··from Google
We were impressed with the depth of knowledge, attention to detail and good, sound advice from Ben. He provided us with enough information to go away and make an informed decision on our choice of e-bike. The E-Bike Shop will have a very satisfied customer when we purchase our bikes.
John Doyle
··from Google
Fantastic service. Expert advice and a real concern that you got the best out of your bike. Also some really key safety messaging.
Chris Hooper
··from Google
Picked up new e-bike. Excellent customer walk through and bike set up specifically for my size and weight. Technician awesome fantastic customer service
Stevie Anstay
··from Google
I'm writing this a little late as I just realised I forgot to some months ago.
I bought a cube ebike from ebikeshop back in April, it arrived the next day- brilliant service! Courier updates etc were spot on.

I did have an issue with the bike, both brakes required bleeding. I should mention they're SRAM mavens and this is very common- they're the best brakes going but awful to set up just-so after a bleed, and the huge reservoir holds air. I emailed the shop explaining I hadn't expected this so soon and that I'd had to spend money on a bleed kit and spacers straight after the bike purchase, and asked if there was anything they could do- they emailed back that day saying they'd send me 2 sets of pads to compensate, kept in touch with no chasing by me as the pads were out of stock, and got them to me exactly as expected.

I've dealt with loads of specialist online retailers and this is some of the best service I've had. I wouldn't hesitate to use them again.
Stephen Cane
··from Google
Thanks for the work you did very easy great job 10 /10

Address

Unit A Crondall Place, Coxbridge Business Park Farnham GU10 5EH

E-Bikeshop.co.uk

4.8

(616) 616 reviews

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Unit A Crondall Place, Coxbridge Business Park Farnham GU10 5EH

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